FAQ
Frequently Asked Questions
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FAQ
Frequently Asked Questions
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| Q. Can I order online? |
| A. Not at this time. Please contact us toll free at 800-235-9760 |
| Q. What is the minimum quantity that can be ordered? |
| A. There is 36 piece minimum on all garments and caps with exception to certain screen print designs. There may also be exceptions when ordering blanks. |
| Q. Is it possible to mix different styles and colors with the same embroidery design? |
| A. Yes, if the total is three dozen, the position of the design is the same and if the embroidery thread colors are the same. |
| Q. If an embroidery design is designated to have a left chest placement, can I have it placed in the center of the garment (or vice-versa) if I wish? |
| A. Yes, if the total is three dozen of the same position and if the size of the design is appropriate. (Note: Center placement designs ordered on full zip garments will default to a left chest placement.) |
| Q. How long does it take for orders to ship? |
| A. The shipping time will vary depending on the currant stock. Typically it takes 1 to 3 weeks from the time credit is approved and any past due invoices are paid. |
| Q. May invoices be paid with a credit card? |
| A. Yes, we accept Visa and MasterCard. Some conditions may apply. |
| Q. Can embroidery design thread colors be changed? |
| A. Yes, however restrictions do apply. Call for details. |
| Q. Are there additional designs available not shown on your website? |
| A. Yes, we have many more designs. Let us know what you want and we will check the archives. |
| Q. Can garments be purchased without embroidery designs? |
| A. Yes, call for prices. |
| Q. Will your garments shrink? |
| A. All mill dyed cotton and poly/cotton shirts will shrink somewhat. Shrinkage will vary between 3% and 7%, depending on the garment and how it is washed and dried. Washing in hot water and drying on high heat will cause the most shrinkage. Garment dyed styles are dyed after they are manufactured and will not shrink any further. |
| Q. Why do garment dye colors and textures vary from shirt to shirt? |
| A. Garment dyed shirts are hand dyed; textures are created individually to make each garment unique. |
| Q. Why won't an embroidery's detail page come up when I click its link? |
| A. The embroidery detail pages are in pop-up windows. You may need to change your web browser's settings to allow them. |